Helping reduce time-to-market and operational risks during new product launch or entry into new geographies

Growing competition is leading to increased commoditization of insurance products. Market dynamics are forcing insurers to add new levels of customization to accommodate changing customer expectations. At the same time, reducing time-to-market for new products and ensuring top-notch customer experience! Insurers are also looking to transform their business processes while actively seeking customer intelligence and advanced analytics to drive profitability. Plus, there are always changing regulatory requirements, lack of skilled manpower and shrinking margins to contend with.

ALBI, with its deep domain expertise, built over a decade of servicing insurance clients, acts as a strategic partner to insurers helping reduce time-to-market and operational risks during new product launch or entry into new geographies. We also partner with insurance companies in transforming their critical processes, manage costs and regulatory requirements, besides leveraging analytics to drive consumer insights.

We are a trusted partner to more than 30 insurance and re-insurance clients offering end-to-end solutions across the insurance value chain. We have a vast experience working with life and annuity, retirement, property and casualty carriers as well as leading brokers and re-insurers.

The market structure of the insurance brokerage industry has undergone drastic changes as a result of digitization. For companies, this has meant re-thinking existing business models. The increasingly customer-focused environment predicated by regulatory compliance, risk mitigation and digital channels has put intense pressure on them. With the added responsibility of curbing costs and offering competitive pricing, companies need reliable partners with the right expertise to assist them in this arduous journey.

Today's Insurance companies encounter many challenges, such as diminishing margins, increasingly strict compliance requirements, evolving customer requirements and the fluctuating economic environment and needs to be flexible. In such a situation, adopting Insurance BPO is the way out for your insurance business to develop a competitive advantage through optimized process efficiencies. ALBI Global Services is an expert IT-BPO service provider that can provide you the means to transform your business operations and ensure growth in tough times.

ALBI has greater than 16 years of delivering high quality, cost-effective and efficient BPO services that will greatly enhance the performance of your organization. Our Insurance BPO services will help you boost your business efficiency, enhance profitability and promote customer satisfaction while ensuring compliance with insurance regulatory requirements. Our Insurance BPO support services for diverse insurance product carriers includes first party insurance, life insurance, general insurance, car / automobile insurance, health insurance, homeowner insurance and others.

Customer satisfaction in the insurance industry broadly depends on pricing, coverage and the availability of good customer service, among other factors. Outsourcing to ALBI Global Services will accelerate the speed of customer data and claim processing as well as enhance the quality of customer interactions with the company through the contact centre. All of this will play a role in improving the level of customer satisfaction and loyalty in the long run.